SOFTWARE ISSUES
Having software problems?
We can help!
The most common software issue is looping, that is when your iPhone or iPad boots to the apple symbol repeatedly but does nothing else.
It can also manifest as freezing on the apple symbol or freezing while using your device.
​
You may experience many different issues when it comes to software-related problems. We can help you troubleshoot.
​
Most are fixable and we offer our services for a small service fee. Call or message us for more information. Troubleshooting without seeing the device can be difficult so we may need it to be brought in for diagnoses.
​
Is your device disabled? We can restore it for you!
​
Are you locked out of your account and need help recovering it? We can assist you with that too! Any information used in account recovery services is not saved or recorded for your privacy and safety. You must at least have access to the email linked to your iCloud to recover the account or some means of verification information linked to the account. If you're not sure what information is needed, feel free to send us a message or stop by.
​
WARNING: If you have purchased an Apple device from a third party and it is locked to an iCloud account you cannot recover the device without their information. After being wiped a device must then be signed back into the original iCloud and then logged out in settings. This is an apple security measure to help prevent the use of a device if it has been stolen. Even if there is no passcode to get onto the main screen make sure when purchasing that the iCloud account has no ties to the device and is free for you to set up with your own and use.
Many have fallen victim to this through third-party sellers and sadly cannot use their newly purchased device. We hope to help others avoid this problem.
​
We recommend using online stores that are more reliable and that protect you from problems like these so you can get your money back if you have any issues. Shop safely!
Devices We Repair For Software Issues
iPhones
-
All iPhone & iPad models
Updating your device
If you have an older device it may not be wise to update it to the newest software. Why?
Well the newest iOS is made for the newest devices and can cause older models to run very slow or can cause software conflicts. The newest feature may look really great! But the older your device is the harder it has to work to run new software that is meant for newer better processors on the latest models. Some people with older models on the newest iOS may not experience many problems if any, but many do.
Tips!
Research the latest update to see how well it runs on your model. Also check to see what current software bugs it may have.
Currently with the newest iOS some are experiencing battery problems on their devices, it can effect your hardware as well.
The newest iOS can be awesome with new exciting features you may absolutely love as well as bug fixes that help people who did suffer from software problems from the older versions, so stay informed and know that we are always here to help!